Our Self Help Guides might help with any issues and have been designed
to help you get the most out of your TV or home appliances.
By clicking through the different sections of the Self Help Guides you will
find “how-to” information for operating your new TV or home appliance, as well as
helpful guides for configuring the different settings.
Report an in-warranty fault
Contact numbers
0191 387 0804
Opening hours:
Monday to Friday 9.00am - 6.00pm
Saturday & Sunday 10.00am - 4.00pm
Bank Holidays 10.00am - 4.00pm
If your enquiry relates to a product that has already been purchased, please provide us with your model & serial numbers to enable us to deal with your enquiry more effectively.
Where can I find my serial number? >
The serial number is a 23 or 8 character code made up of letters and numbers and this can be located at the front of the appliance upon opening the door
0191 387 0804
Opening hours:
Monday to Friday 9.00am - 6.00pm
Saturday & Sunday 10.00am - 4.00pm
Bank Holidays 10.00am - 4.00pm
If your enquiry relates to a product that has already been purchased, please provide us with your model & serial numbers to enable us to deal with your enquiry more effectively.
Where can I find my serial number?
The serial number is a 23 or 8 character code made up of letters and numbers and this can be located on the right-hand side of the dishwasher door
0333 123 7800
Opening hours:
Monday to Friday 9.00am - 6.00pm
Saturday 9.00am - 5.00pm
Bank Holidays 10.00am - 4.00pm
If your enquiry relates to a product that has already been purchased, please provide us with your model & serial numbers to enable us to deal with your enquiry more effectively.
Where can I find my serial number?
The serial number is a 8 character code made up of letters and numbers and will be written under a bar-code on a small white sticker, located on the back of the product.
0191 387 0804
Opening hours:
Monday to Friday 9.00am - 6.00pm
Saturday & Sunday 10.00am - 4.00pm
Bank Holidays 10.00am - 4.00pm
If your enquiry relates to a product that has already been purchased, please provide us with your model & serial numbers to enable us to deal with your enquiry more effectively.
Where can I find my serial number?
The serial number is a 8 character code made up of letters and numbers and will be written under a bar-code on a small white sticker, this can be located on the left-hand side of the oven when opening the door, for hobs this can be located underneath the hob.
0333 600 4004
Opening hours:
Monday to Friday 9.00am - 6.00pm
Saturday 9.00am - 5.00pm
Bank Holidays 10.00am - 4.00pm
If your enquiry relates to a product that has already been purchased, please provide us with your model & serial numbers to enable us to deal with your enquiry more effectively.
Where can I find my serial number?
The serial number is a 8 character code made up of letters and numbers and will be written under a bar-code on a small white sticker, located on the back of the product.
0191 387 0804
Opening hours:
Monday to Friday 9.00am - 6.00pm
Saturday & Sunday 10.00am - 4.00pm
Bank Holidays 10.00am - 4.00pm
If your enquiry relates to a product that has already been purchased, please provide us with your model & serial numbers to enable us to deal with your enquiry more effectively.
Your serial number can be located on the left-hand side of the fridge wall when opening the door
0333 800 2200
Opening hours:
Monday to Friday 9.00am - 6.00pm
Saturday 9.00am - 5.00pm
Bank Holidays 10.00am - 4.00pm
If your enquiry relates to a product that has already been purchased, please provide us with your model & serial numbers to enable us to deal with your enquiry more effectively.
Where can I find my serial number? >
The serial number can be located on the back of the TV on a small white sticker under the barcode. If you are unable to access behind the TV you can also find it on the box the TV arrived in. If this is also not possible some retailers may keep track of serial numbers at the point of purchase so you could always try the retailers customer service number.
